FAQ's

Are you Registered Builders?

 

Yes, we sure are. Our Director and Builder, Michael is Registered and has been since 2013 (which might be giving away his age, or should we say his experience). Michael’s registration details are DB-U 42818 / CDB-U56465.


Why is it important to work with a Registered Builder?


Lot’s of reasons! Firstly, to become a Registered Builder you have to complete many many hours of work and study. And you have to keep up the study to maintain registration. Put simply, Registered Builders know their stuff and a required to stay up to date with current building practices.

 

Working with a Registered Builder also means your project is covered by appropriate insurances and warranties in the unlikely event that anything happens.

 

And finally, by working with a Registered Builder you have the added comfort of knowing that the Victorian Building Authority is available to oversee and mediate any disputes that might come up (unlikely, but still good to know).

 

https://www.vba.vic.gov.au/tools/find-practitioner


Can you give me a quote per square metre?


No, we can’t, but for good reason.


Every single project we undertake has a unique set of specifications. There are so many variables to consider from the type of site to the plans to the inclusions. That means providing a general ballpark quote based on square meterage won’t give you an accurate estimate of the cost of your project.

 

We’re not in the business of low balling quotes to get business only to add extra costs when it’s essentially too late to back out (and yes, unfortunately in this industry, it does happen).

How fast can we get a quote back to you?


We have a 2 to 4 week lead time for quoting, we don’t rush our quotes.

All those specifications, inclusions and unique details we mentioned above, they take time to properly work out and understand. But we want to get your project spot on, right from the get- go.

 

We start by working with you to understand your budget and requirements before setting everything out in a detailed (but easy to read) proposal.


We also take the time to make sure you understand your proposal and answer any questions you have.


Why? Because we want you to know exactly what you’re getting and exactly how much it will cost so you can enjoy the process and the end result without compromising your vision or having to deal with costly budget blowouts.


How quickly can you start?

 

It depends.


If you have your plans and permits ready to go and our books have a free spot we might be able to get started within weeks. If you’re in the initial stages of planning and you’re gathering quotes and ideas it could be 6 months before you’re ready to get started with the actual build.


You should know that sometimes there may be a wait time to work with us. That’s because we work on just three projects at a time so we are able to give every single one of our clients the exceptional level of care and service we’re known for (and proud of!)


How long will my renovation or build project take?

 

Every home is different and every project is different!


We include specific timelines for each stage of your project in your proposal. And we pride ourselves on sticking to timeframes and doing what we say we’ll do when we say we’ll do it. But there are some things that can impact timelines that are out of our control, like weather conditions, delay of materials and fixtures and fittings. Delays or not, we‘ll keep you updated so you know exactly how your project is progressing every step of the way.


Will the Demardi team be doing the work?


Absolutely, our Director Michael is also our Head Builder and he’s on-site, on the tools and leads the team for every single project.

We’re not one of those middle-man agencies that coordinates your project but outsources the work to another company (and makes a tidy profit at your expense).

Who will be my contact at Demardi during the build?
 

You’ll most likely meet our Director Anthony at your initial meeting and he’s your main contact for all things project related including proposals, ordering fixtures and fittings, materials and invoicing. He’ll be the one responding to your emails and making sure your project is on track.

 

Michael is your man onsite, running the operational side of your project and leading the team.

While you’ll mostly hear from Anthony during your project, no matter who you deal with, both our Directors will be able (and happy) to answer your questions or find the information you need.


Do we need a building permit?


Yes.

 

Generally speaking, we can’t start works until a building permit has been granted.


With a building permit you get the official ok from council to go ahead with your build (no nasty surprises later when your unapproved project prevents resale of your home).

 

You also get the benefits of a building surveyor and warranty insurance for the works so you’re protected and know that the appropriate building standards have been adhered to.


When you work with Demardi, we handle all the permit paperwork for you to make the process as easy and as streamlined as possible.


Should I work with an Architect first or a Builder?


Both! Ideally, we’d love for you to engage us at the same time as your architect so we can work together as a team.


Designing your home requires a significant investment in terms of time, energy and money. Too many times we’ve met with clients who are emotionally invested in the designs for a dream home that is completely unattainable. What they’re left with is the hard decision to go back to the drawing board or compromise on details they have their hearts set on.


We want the whole process of building or renovating to feel as enjoyable, exciting and easy as possible. Bringing your uilder into discussions right at the start will help you, and your architect, design a home that you’ll love and that realistically fits within your budget.

Can I visit the site while you’re building?


Yes, of course! We enthusiastically encourage clients to stop by before and during their project. 2D drawings on paper look a little different in real life, so stopping in to take a look at how your plans are coming together is highly recommended.


You’re free to pop in anytime but if you let us know in advance we’ll have a coffee ready for when you arrive.


Can I supply my own fixtures and fittings?


Yep, some clients like to DIY and we know that it can sometimes be more cost-effective and convenient to supply your own fixtures and fittings.


We’re also happy to provide advice, point you in the right direction, or completely take care of fixtures and fittings for you. 


If you need help with fixtures, fittings or any other interior design requirements we can help.

 

Are you comfortable working with other trades?


Absolutely. The success of your build is our number one priority. We’re team players and working with other trades to make sure your project is delivered on time, on budget and to the highest standard is no problem.


Do you use the same trades for each project?


We sure do. We’re pretty pedantic about quality and we’ve been working with the same trades for years and years because we have great working relationships and can trust they will deliver to the standards we expect (and you deserve). We’d go so far as to say, without our trade partners, Demardi wouldn’t be what it is today.

© 2018 by Demardi.